Deposit and Cancellation Policy Booking a consultation:
To secure an appointment for treatment (not including consultation) with us a deposit is required. We take a fully refundable deposit of £1,000 for all our procedures. Should you need to cancel or reschedule you will need to do this x before your appointment. Failure to give the full notice will result in the deposit being taken by the company. This allows us to manage our diaries and offer the appointment time to another patient.
VASER Liposuction Terms & Conditions. COVID-19 update
We will continue to operate our 48-hour cancellation policy, however, if you are exhibiting any COVID-19 symptoms, we ask that you contact us as soon as possible to re-arrange your appointment on 01159818801. We reserve the right to cancel or postpone a consultation or treatment if you present with what appears to be COVID 19 symptoms.
Appointments and cancellations
Prior to your appointment, we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, or additional fees being charged. Late arrival may result in reduced appointment time or forfeiting of the appointment. We will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.
Terms & Conditions for VASER Liposuction Procedures. Treatment suitability
We will always assess whether treatment is suitable for you, or likely to be successful, prior to it being carried out. If not, we will inform you as to the reasons why. It is the client’s responsibility to ensure that he or she provides Lipo Shape with all the relevant medical details prior to each treatment.
Liability
The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Lipo Shape regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Lipo Shape’s liability for death or any personal injury resulting from Lipo Shape’s negligence.
Your right to complain
Lipo Shape endeavours to treat all its clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment with Lipo Shape you are entitled to lodge a complaint, either in person, by telephone or in writing.
The team member who initially receives the complaint will convey the details to the Manager or their designated deputy. Where this cannot be resolved immediately, you will receive a letter within three working days to confirm that an investigation into the matter is underway and that a response will be made as soon as possible.
Complaints of a non-medical nature will be handled in their entirety by the Manager and the Director.
If your complaint is treatment-related the matter will be discussed with the relevant practitioner and may require you to attend an additional consultation with that practitioner or an alternative member of the team, including the Medical Director.