Terms & Conditions

These Terms & Conditions apply to treatment provided under the Liposhape brand by Medical Cosmetics Limited, registered in England and Wales under company number 05363175, registered office 9 Winckley Square, Preston, PR1 3HP. References to “Liposhape”, “we”, “us” or “the clinic” within these terms mean Medical Cosmetics Limited where referring to your treatment provider.

These Terms & Conditions apply to treatment provided under the Liposhape brand by Medical Cosmetics Limited, registered in England and Wales under company number 05363175, registered office 9 Winckley Square, Preston, PR1 3HP. References to “Liposhape”, “the Clinic”, “we”, “us” or “our” mean Medical Cosmetics Limited where referring to your treatment provider.

Nothing in these Terms & Conditions affects your statutory rights.

1. ABOUT YOUR AGREEMENT WITH US

These Terms & Conditions, together with your personalised quotation, treatment plan, consent documentation and Privacy Notice, form the agreement between you and us.

Any information we are required by law to provide before you enter into this agreement forms part of the agreement and nothing in these Terms & Conditions limits your legal rights in relation to that information.

Before you enter into the agreement, we will provide these Terms & Conditions together with the other information required by law. By confirming your booking after receiving that information, you confirm that you accept the agreement, subject to any statutory cancellation rights that apply.

Payment of a deposit does not constitute medical consent for surgery.

2. OUR APPROACH TO COSMETIC TREATMENT

Cosmetic surgery and aesthetic treatments are important healthcare decisions.

We encourage all patients to take sufficient time to consider the benefits, risks, limitations, alternatives and costs of treatment before proceeding.

Paying a deposit, attending a consultation or reserving a procedure date does not oblige you to proceed with treatment.

Treatment will only proceed if the treating clinician believes that it remains clinically appropriate and valid informed consent has been obtained.

3. CLINICAL SUITABILITY

All treatments are subject to clinical assessment and approval.

The Clinic and treating clinician reserve the right to decline, postpone or discontinue treatment where, in their professional opinion:

· treatment is not clinically appropriate

· treatment is unlikely to be in your best interests

· medical information raises safety concerns

· further assessment or investigation is required

· expectations are unrealistic

· valid consent cannot be obtained or maintained

· there are concerns regarding your wellbeing or vulnerability

A decision to decline, postpone or discontinue treatment in the interests of patient safety will not be regarded as a breach of contract.

Any payment or refund due where treatment does not proceed will be handled in accordance with these Terms & Conditions and your applicable statutory rights.

4. QUOTATIONS AND TREATMENT PLANS

Your personalised quotation is based on the proposed treatment plan and the information available when it is issued.

Unless stated otherwise, quotations are valid for 30 days from the date of issue.

After this period, prices may be amended to reflect changes in clinical requirements, supplier costs, staffing costs or other operating expenses.

A quotation does not guarantee eligibility for treatment. Treatment recommendations may change following clinical assessment or a change in your circumstances.

If your recommended treatment plan changes and this affects the treatment price, this will be discussed with you and a revised quotation will be provided.

Any additional treatment, procedure or service not included within your quotation will be discussed with you before any additional charge is made.

5. CONSULTATION BOOKING PAYMENT

A payment of £50 is required to secure your initial consultation with Liposhape.

This payment secures the consultation appointment and contributes towards the clinical consultation, treatment planning, administration and resources associated with your booking.

If you proceed with treatment

If, following your consultation, you choose to proceed with treatment, the £50 consultation payment will be credited against the cost of your treatment.

If you attend but do not proceed with treatment

If you attend your consultation but decide not to proceed with treatment, the £50 will be retained as the charge for the consultation and the clinical and administrative services already provided.

This includes circumstances where you choose not to proceed following discussion of the proposed treatment, alternatives, risks, expected outcomes or costs.

Treatment remains subject to clinical suitability and the clinician’s professional judgement.

Cancelling or rescheduling your consultation

If you cancel your consultation with at least 48 hours’ notice, your £50 consultation payment will be refunded, or transferred to a rearranged appointment at your request.

If you cancel with less than 48 hours’ notice or fail to attend without notifying us, we may retain some or all of the £50 payment where this fairly reflects services already provided and reasonable losses or costs which we have incurred and cannot reasonably recover.

Any deduction will be fair and proportionate and will not affect any statutory cancellation rights which apply.

Cancellation by Liposhape

If Liposhape cancels your consultation, you will be offered the choice of rescheduling or receiving a full refund of your consultation payment.

6. TREATMENT DEPOSIT AND PAYMENT

A separate treatment deposit equal to 10% of the total treatment price shown on your invoice is required to reserve your surgical procedure date.

The 10% treatment deposit is separate from the £50 consultation payment.

Where your £50 consultation payment is being credited towards treatment, it will be deducted from the total amount payable in accordance with your invoice/payment schedule.

The treatment deposit will also be deducted from your total treatment price and is not an additional charge.

Payment of the treatment deposit does not guarantee that treatment will proceed and does not affect the clinician’s professional responsibility to determine whether treatment remains safe and clinically appropriate.

The remaining treatment balance must be paid 14 days before your procedure, unless a different written payment schedule has been agreed with you.

If an agreed payment is not received by the required date, treatment may be postponed or cancelled. Any refund or deduction arising from cancellation will be dealt with in accordance with these Terms & Conditions and your statutory rights.

Where finance is used, the finance agreement is separate from your treatment contract and is subject to the finance provider’s own eligibility criteria and terms.

7. YOUR 14-DAY COOLING-OFF RIGHTS

If you book treatment online, by email, by telephone or otherwise away from our clinic premises, you may have a legal right to cancel your booking within 14 days without giving a reason.

The 14-day period begins on the date the agreement is entered into.

To cancel, you must notify us before the end of the cooling-off period.

Where you validly cancel within this period, we will refund all payments received from you within 14 days after you tell us of your decision to cancel.

If you asked us to begin providing services during the cooling-off period, we may deduct only the amount permitted by law for services supplied before you cancelled.

Starting services during the cooling-off period

Some patients choose to proceed with consultations, assessments, treatment planning or treatment before the cooling-off period has ended.

By expressly requesting that services begin during this period, you agree that we may start providing those services before the expiry of the 14 days.

If you subsequently cancel, you may be required to pay for services which have already been provided.

Completed services

If a service has been fully performed during the cooling-off period at your request, and you have agreed in advance that your right to cancel will end once that service is fully performed, your cancellation right in relation to that completed service will end when it has been fully performed.

Nothing in this section affects your statutory rights.

8. CANCELLATION AND RESCHEDULING OF TREATMENT

You may cancel or request to reschedule your treatment or procedure at any time before it is due to take place.

The provisions below apply alongside any statutory cancellation rights you may have under Section 7.

Where cancellation or rescheduling results in services already being provided or costs or losses which Medical Cosmetics Limited cannot reasonably avoid or recover, an appropriate amount may be deducted from payments already made.

These costs may include:

· consultations or assessments already provided

· treatment planning

· administration

· theatre, clinic or facility bookings

· specialist arrangements made specifically for your treatment

· other reasonable preparation costs

Any amount retained will be fair and proportionate to the services provided and reasonable costs or losses incurred and not reasonably recoverable.

Cancellation will not automatically result in the loss of all payments made.

If you cancel with less than 48 hours’ notice, any amount retained from a deposit will form part of, and not be additional to, the fair and proportionate deduction described above.

We will explain any deduction if you ask us to.

Any refund due will normally be paid within 14 days of receiving your cancellation notice.

Where you validly exercise a statutory cooling-off right, the statutory cancellation provisions in Section 7 will take priority where they differ.

9. CLINIC CANCELLATION OR POSTPONEMENT

We may postpone, alter or decline to proceed with treatment where this is considered clinically appropriate or necessary for patient safety.

This may include changes to your health, medication, pre-operative assessment or other circumstances which make proceeding unsafe or inappropriate.

Where treatment does not proceed because the clinician determines that it is not clinically appropriate, any payment relating to treatment which has not been provided will be refunded, subject only to any fair and lawful deduction for services already supplied or reasonable costs already incurred where applicable.

Where Medical Cosmetics Limited cancels treatment for reasons not attributable to you, we will make reasonable efforts to offer an appropriate alternative date.

If we cannot provide a suitable alternative within a reasonable time, payments relating to services not provided will be refunded, subject only to any lawful deduction for services already supplied.

Nothing in this section affects your statutory rights.

10. INFORMED CONSENT AND YOUR DECISION TO PROCEED

Your decision to undergo surgery must be voluntary and informed.

Before treatment you will receive information about:

· the proposed procedure

· expected benefits

· material risks and possible complications

· reasonable alternative treatment options

· recovery requirements

· limitations of treatment

· associated costs

You are encouraged to ask questions and take sufficient time to consider your decision.

Your surgical consent will be undertaken separately by Dr Asher Siddiqi.

For surgical treatment, consent will be obtained through the clinic’s appropriate consent process, including any applicable reflection period.

You may withdraw your consent or change your mind at any time before treatment begins.

Payment of a consultation fee, treatment deposit or treatment balance does not constitute medical consent.

The Clinic reserves the right to postpone or cancel treatment if valid consent cannot be obtained or maintained.

11. PATIENT WELLBEING

Your welfare and safety are our primary concern.

The Clinic may recommend further assessment, additional consultation, a second opinion or may decline treatment where concerns arise regarding emotional wellbeing, vulnerability, unrealistic expectations or other factors suggesting treatment may not be in your best interests.

Where appropriate, you may be encouraged to seek additional support or advice before proceeding.

12. TREATMENT OUTCOMES AND EXPECTATIONS

Cosmetic surgery aims to achieve improvement rather than perfection.

Every patient heals differently and no guarantee can be given regarding:

· a specific cosmetic result

· a particular degree of fat removal

· skin tightening or retraction

· symmetry

· healing times

· recovery periods

· patient satisfaction

· freedom from complications

Results may be affected by factors including your anatomy, age, skin quality, genetics, lifestyle, weight changes, smoking status, medical conditions, medication, healing characteristics and compliance with clinical advice.

Photographs, illustrations, simulations, examples and discussions of expected results are provided as guidance only and should not be regarded as guarantees.

The full outcome of your procedure may take several months to become apparent.

13. REVISION TREATMENT AND FURTHER ELECTIVE TREATMENT

Requests for revision treatment will be considered individually.

If you have concerns regarding your result, please contact Liposhape so that an appropriate clinical assessment can be arranged.

Revision requests will be reviewed by Dr Asher Siddiqi taking into account your original treatment plan, pre-operative discussions, clinical photographs where available, healing progress and the concerns raised.

An appropriate healing period will generally be required before the final outcome can be assessed and elective revision treatment considered.

Revision treatment is not automatically recommended or guaranteed.

Dr Siddiqi will consider whether further treatment is clinically appropriate, likely to provide meaningful benefit and whether the potential benefits outweigh the associated risks.

Dissatisfaction with an aesthetic outcome does not necessarily mean that treatment was performed incorrectly or negligently.

Where you request additional elective treatment to alter, refine or further enhance an outcome, additional charges may apply.

Any proposed charges will be discussed before treatment is agreed and confirmed in writing.

Where treatment was planned in multiple stages from the outset, the stages and associated costs will be explained within your treatment plan or otherwise agreed in writing.

Nothing in this section affects your legal rights where services have not been provided with reasonable care and skill.

14. COMPLICATIONS AND FURTHER MEDICAL CARE

All surgical and non-surgical procedures carry risks and the possibility of complications.

Should complications arise, appropriate clinical assessment and care will be provided or arranged where necessary.

Some complications may require additional consultations, investigations, medication or treatment.

Any proposed additional costs will be explained before they are incurred where reasonably practicable.

You will not be charged for remedial work or other costs where the law requires us to provide a remedy because services were not supplied with reasonable care and skill.

This does not affect your statutory rights.

15. YOUR RESPONSIBILITIES

You must provide accurate, complete and up-to-date information regarding:

· your medical history

· current medications

· allergies

· existing health conditions

· previous procedures

· any other information relevant to your treatment

You must inform us of any significant change in your health, medication or circumstances before treatment.

You must follow all pre-operative, post-operative and aftercare instructions provided by the Clinic.

You should attend required clinical and aftercare appointments and contact Liposhape promptly if you experience symptoms or concerns requiring clinical review.

Failure to follow clinical advice may negatively affect treatment outcomes, increase risks or delay recovery.

16. AFTERCARE AND EMERGENCIES

Routine aftercare included within your treatment package will be provided as described within your personalised quotation and patient information.

Liposhape provides access to UK-based clinical aftercare support following treatment.

The Liposhape aftercare service does not replace NHS emergency care.

In a medical emergency you should call 999 or attend the appropriate emergency service.

17. CLINICAL PHOTOGRAPHY

Clinical photographs may be taken before, during and after treatment for:

· assessment and treatment planning

· monitoring progress and outcomes

· maintaining medical records

· continuity of care

· medico-legal purposes

These photographs form part of your confidential medical record and will be processed in accordance with our Privacy Notice.

Photographs, video or other patient information will only be used for marketing, advertising, education, training or publication purposes where you have provided separate appropriate consent.

Marketing consent is not a condition of treatment.

18. COMPLAINTS

We are committed to providing a high standard of care.

If you are dissatisfied with any aspect of your treatment or experience, please let us know as soon as possible so that we can investigate and address your concerns fairly and promptly.

Complaints will normally be acknowledged within five working days and investigated as quickly as reasonably practicable.

A copy of our Complaints Procedure is available on request.

Nothing in these Terms & Conditions affects your right to raise concerns with relevant healthcare regulators, professional bodies or organisations responsible for healthcare oversight.

19. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for losses caused by delays, postponements or cancellations resulting from circumstances outside our reasonable control, except where the law requires otherwise.

These circumstances may include:

· severe weather

· power or utility failures

· supplier disruption

· industrial action

· transport disruption

· public health emergencies

· government restrictions

· sudden clinician illness

Where circumstances outside our reasonable control cause treatment to be postponed or cancelled, we will make reasonable efforts to offer a suitable alternative date.

If we cancel treatment and cannot provide a suitable alternative within a reasonable time, we will refund payments relating to services not provided, subject only to any lawful deduction for services already supplied.

Nothing in this section affects your statutory rights.

20. OUR RESPONSIBILITY TO YOU

We will provide services using reasonable care and skill and in accordance with applicable professional standards.

Nothing in these Terms & Conditions excludes or limits liability for:

· death or personal injury caused by negligence

· fraud or fraudulent misrepresentation

· breach of rights arising under consumer protection legislation

· any other liability which cannot legally be excluded or limited

Nothing in these Terms & Conditions limits your rights under the Consumer Rights Act 2015 or any other applicable legislation.

21. DATA PROTECTION

Your personal and medical information will be collected, stored and processed in accordance with applicable data protection legislation and our Privacy Notice.

Our Privacy Notice explains how your information is used, your rights regarding your personal data and how to contact us with data protection queries.

22. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you will also benefit from any mandatory protections provided by the law of the part of the United Kingdom in which you live.

Subject to any mandatory rights you have as a consumer to bring or defend proceedings in another court, disputes arising from or connected with these Terms & Conditions will be subject to the jurisdiction of the courts of England and Wales.

Terms & Conditions Version: 3

Effective From: 06/10/2026