Terms & Conditions

Deposit and Cancellation Policy Booking a consultation:

To secure an appointment for treatment (not including consultation) with us a deposit is required. We take a fully
refundable deposit of £1,000 for all our procedures. Should you need to cancel or reschedule you will need to do
this x before your appointment. Failure to give the full notice will result in the deposit being taken by the
company. This allows us to manage our diaries and offer the appointment time to another patient. 

Appointments and cancellations

Prior to your appointment, we will inform you of any preparation required in advance of your treatment. Failure to
follow the guidelines may result in cancellation of your appointment, or additional fees being charged. Late arrival
may result in reduced appointment time or forfeiting of the appointment. We will endeavour to ensure that your
appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will
make every effort to contact you in advance.

We will always assess whether treatment is suitable for you, or likely to be successful, prior to it being carried
out. If not, we will inform you as to the reasons why. It is the client’s responsibility to ensure that he or she
provides Lipo Shape with all the relevant medical details prior to each treatment. 

Liability

The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Lipo
Shape regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Lipo Shape’s
liability for death or any personal injury resulting from Lipo Shape’s negligence.

Your right to complain

Lipo Shape endeavours to treat all its clients appropriately, compassionately and fairly. If however, you have an
issue with any matter in relation to your treatment with Lipo Shape you are entitled to lodge a complaint, either in
person, by telephone or in writing.

The team member who initially receives the complaint will convey the details to the Manager or their designated
deputy. Where this cannot be resolved immediately, you will receive a letter within three working days to confirm
that an investigation into the matter is underway and that a response will be made as soon as possible.

Complaints of a non-medical nature will be handled in their entirety by the Manager and the Director.

If your complaint is treatment-related the matter will be discussed with the relevant practitioner and may require
you to attend an additional consultation with that practitioner or an alternative member of the team, including the
Medical Director.